Refund Policy

Last Updated: June 2026

At Arrow Plumbing & Heating, customer satisfaction is important to us. We strive to provide quality workmanship, professional service, and reliable solutions on every project.

Service Refunds

Due to the nature of plumbing, heating, repair, installation, and remodeling services, refunds are generally not available for services that have been completed.

If you have concerns regarding work performed, please contact us as soon as possible so we can review the issue and work toward a reasonable resolution.

Deposits and Special Order Materials

Deposits may be required for certain projects, equipment purchases, or special-order materials.

Deposits used to purchase materials, equipment, permits, or special-order items may be non-refundable once those items have been ordered or purchased on behalf of the customer.

Cancellations

Customers are encouraged to provide notice as soon as possible if an appointment needs to be canceled or rescheduled.

Arrow Plumbing & Heating reserves the right to charge for costs incurred due to last-minute cancellations, special-order materials, or work already performed.

Equipment and Product Returns

Equipment, fixtures, water heaters, boilers, and other products may be subject to manufacturer return policies and restocking fees.

Special-order products and custom materials may not be eligible for return.

Customer Satisfaction

If you are dissatisfied with any service provided by Arrow Plumbing & Heating, please contact us directly. We will make reasonable efforts to address legitimate concerns regarding workmanship or service quality.

Contact Information

Arrow Plumbing & Heating

Phone: (508) 543-0076

Email: Arrowplumbing3@gmail.com